Q: Is there an NGO I can speak to for counselling or help? 

There are several organisations in Malaysia who will listen.
Befrienders Malaysia (24 hours daily)
  • t: +60 3 7627 2929  e:
Protect and Save the Children (Mon-Fri, 9am – 5pm)
  • t: 016-2273065 / 016-7213065 e:
Women’s Centre for Change, Penang (Mon-Fri, 9am – 5pm)
  •  t: +60 4 228 0342 | e:

Q: How do I report online abuse?

You can report internet-related abuse in Malaysia to Cyber999 via the following ways::

  •  Online Form:
  •  Email to
  •  SMS to 15888 using the following format: CYBER999 REPORT (email) (report). Each SMS will be charged at RM0.15 per message.
  •  Phone Call – Office Hours: 1-300-88-2999 | Emergency 24/7: +6019 – 266 5850 (MyCERT and Cyber999 Hotline calls are monitored during business hours 9:00am – 6:00pm)
  •  App Mobile Cyber999 on App Store or Google Play

Call the national 24-hour hotline 15999 to call to report abuse, bullying, neglect, etc.

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